Shipping Policy
Processing, delivery estimates, tracking, address responsibilities, and delivery issues.
Order processing
Orders are typically prepared within 1–5 business days, excluding weekends and public holidays. Personalized, oversized, made-to-order, or temporarily constrained items may require additional time when disclosed.
Shipping rates and estimates
Available shipping methods, charges, and delivery estimates are shown at checkout when supported. Transit estimates begin after dispatch and are not guaranteed delivery dates.
Tracking
When tracking is available, it is sent using the contact information provided with the order. Tracking can take time to update after a label is created.
Address accuracy
Customers are responsible for providing a complete, accurate delivery address. Contact us promptly if a correction is needed; changes cannot be guaranteed after fulfillment begins.
Delays and delivery issues
Weather, customs, carrier capacity, remote destinations, and other circumstances outside our control can cause delays. Check the property, household members, neighbors, and carrier notices before reporting a missing delivery.
Duties and import charges
International orders may be subject to duties, taxes, brokerage, or import charges imposed by the destination. Unless checkout states otherwise, these charges are the customer’s responsibility.
Outdoor item inspection
Inspect cartons and products promptly, especially fragile decor, planters, lantern components, hardware, and outdoor serving pieces. Report damage or missing parts to service@weloriqa.com with photographs and the order number.