Return & Refund Policy
Eligibility, condition requirements, damaged orders, return procedures, and refunds.
30-day request window
Return requests must be submitted within 30 days after delivery by contacting service@weloriqa.com. Approval and return instructions are required before sending any item.
Return condition
Unless defective or incorrect, products must be unused, uninstalled, clean, and returned with original components, hardware, instructions, and packaging in resalable condition.
Non-returnable items
Personalized or made-to-order products, gift cards, clearance items marked final sale, opened consumables, hygiene-sensitive goods, and items damaged through misuse, weather exposure, installation, or improper care may be ineligible except where law requires otherwise.
Outdoor product considerations
Natural patina, grain, glaze variation, minor color differences, and ordinary material variation are not automatically defects. Damage from wind, rain, freezing, sunlight, flame, overloading, or insecure mounting is not a manufacturing defect.
Return shipping
For change-of-mind returns, the customer is generally responsible for return shipping and safe packaging. If an item is confirmed defective, damaged on arrival, or incorrect, we will provide an appropriate remedy consistent with applicable law.
Refunds
Approved refunds are issued to the original payment method after inspection. Original shipping charges and non-refundable fees may be excluded unless the return results from our error or applicable law requires otherwise.
Damaged or incorrect orders
Contact service@weloriqa.com promptly with the order number, package label, photos of the packaging, and clear photos of the issue. Keep the item and packaging until instructions are provided.
Exchanges and cancellations
Exchange availability is not guaranteed; the fastest option may be a return and new order. Cancellation requests should be submitted promptly, but cannot be guaranteed after processing or dispatch begins.